Refund policy

Last Updated: October 15, 2026

At Soedor, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions for returning eligible items, how to request a return, who is responsible for return shipping costs, and how refunds are handled for purchases made through https://www.soedor.com/.

1. 30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, an item must generally meet the following conditions:

• It is unworn, unused, and in the same condition in which it was received.
• All original tags remain attached.
• It is returned with its original packaging。
• You provide proof of purchase, such as your order number or order confirmation.

Items that do not meet these conditions may not be eligible for return, subject to applicable law.

2. How to Request a Return

To request a return, contact us at hello@soedor.com within the 30-day return period. Please include:

• Your order number.
• The email address used to place the order.
• The reason for your return request.

After reviewing your request, our customer support team will provide return authorization and instructions, including the appropriate return destination and shipping method.

Please do not send an item back before receiving return authorization and return instructions. Unauthorized returns may not be accepted or may take longer to process.

3. Return Method and Processing

Returns are accepted by mail only. Please follow the instructions provided by our customer support team.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Once an authorized return is received, please allow 1–3 business days for return processing. This is the time needed to process the return after receipt and does not represent the time required for a refund to appear in your account.

4. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Returns for personal preference

You are responsible for return shipping costs when returning an eligible item because of a change of mind, incorrect size or color selection, style preference, or no longer wanting the item.

Incorrect, damaged, or defective items

If you receive an incorrect, damaged, or defective item, contact us at hello@soedor.com before sending it back. We will review the issue and arrange an appropriate return shipping solution at our expense where the issue is our responsibility.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact hello@soedor.com as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.
• Clear photographs of the item showing the issue.
• Photographs of the packaging, if relevant.
• A brief description of the problem.

After reviewing the information, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include a refund, replacement, or another suitable solution. Any resolution will be handled in accordance with applicable law.

6. Items Not Eligible for Return

The following items are generally not eligible for return:

• Items clearly marked as final sale or otherwise identified as non-returnable before purchase.
• Gift cards.
• Custom-made or personalized products.
• Items that have been worn, washed, altered, or damaged after delivery, or that are returned without required original tags or packaging.

These exclusions do not limit any rights or remedies that cannot lawfully be excluded under applicable law. If you believe an item is defective, damaged, or incorrect, please contact us so we can review the issue.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or style, you may request a return for an eligible item and place a separate order for the item you prefer.

If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and determine an appropriate resolution.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be issued to your original payment method. After we issue the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.

Return processing time and payment-provider processing time are separate. We cannot guarantee the exact date on which a refund will appear in your account.

9. Original Shipping Charges

Soedor offers free shipping throughout the United States. Because standard shipping is offered at no charge, there is generally no original shipping charge to refund for eligible orders shipped within the United States.

If any shipping charge is paid at checkout, its refund eligibility will depend on the circumstances of the return and applicable law. Shipping charges associated with an error attributable to Soedor will be reviewed appropriately.

10. Restocking Fee

We do not charge a restocking fee for eligible returns.

11. Return Address

Returns must be authorized before being sent. Do not send a return to an address unless our customer support team has confirmed that it is the correct destination for your return.

When instructed by our customer support team, the return address is:

9105 NW 18th Ave, Miami, FL 33147, United States

Please include your order number or return authorization details with the package, as instructed, to help us identify and process your return.

12. Contact Information

If you have questions about returns, refunds, or an item that arrived damaged, defective, or incorrect, please contact us using the information below.

Brand Name: Soedor
Website: https://www.soedor.com/
Business Address: 9105 NW 18th Ave, Miami, FL 33147, United States
Customer Support Email: hello@soedor.com
Customer Support Phone: +1 404-286-9898

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed