Shipping policy

Last Updated: October 15, 2026

Thank you for shopping with Soedor. This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.soedor.com/. Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days before shipment.

For this policy, business days are Monday through Friday, excluding U.S. public holidays. Order processing time is separate from shipping transit time.

Processing may take longer during holidays, promotional periods, or unusually high order volumes. If a significant delay affects your order, we will make reasonable efforts to contact you using the contact information provided at checkout.

2. Shipping Destinations

Soedor ships to addresses within the United States and to other destinations where shipping is available.

Available destinations and shipping options depend on the delivery address, product availability, and options presented during checkout. An international destination is not necessarily available for every product or order.

Please provide complete and accurate shipping information when placing your order and review the available shipping options before completing checkout.

3. Estimated Delivery Time

Estimated delivery time consists of order processing time plus shipping transit time.

United States

  • Order processing time: 1–3 business days.
  • Estimated shipping transit time: 6–9 business days.
  • Estimated total delivery time: approximately 7–12 business days.

The estimated total delivery time is calculated by adding the processing estimate to the shipping transit estimate. Transit time begins after the order has been processed and shipped.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, weather, holidays, shipping volume, address issues, or other circumstances beyond our reasonable control.

For destinations outside the United States, where available, delivery estimates and shipping options may differ. Please refer to the information presented at checkout for the destination associated with your order.

4. Shipping Costs

We offer free standard shipping on orders shipped within the United States.

For destinations outside the United States, shipping availability and any applicable shipping charges will be shown during checkout before you complete your purchase.

If any shipping charge applies to your order, please review the final order total before submitting payment.

5. Order Tracking

After your order has shipped, we will send a shipping confirmation email with tracking information when it is available.

Tracking information may not appear immediately after shipment. Carrier systems may require additional time to register or update tracking events.

If your tracking information is unavailable or has not updated for an extended period, contact us at hello@soedor.com with your order number so we can review the situation.

6. Shipping Carriers and Fulfillment

The carrier or shipping service used for an order may vary depending on the destination and available shipping arrangements.

Shipment and tracking details, where available, will be provided through the order or shipping confirmation information. We do not guarantee the use of a particular carrier unless that carrier is specifically identified for your order.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including, where applicable:

  • Full name.
  • Street address.
  • Apartment, suite, or unit number.
  • City and state or region.
  • ZIP code or postal code.
  • Country.
  • Contact information requested during checkout.

Incorrect or incomplete information may cause delays, failed delivery, or the return of a package.

If you discover an error after placing your order, contact hello@soedor.com as soon as possible. We will review whether a correction is possible, but changes cannot be guaranteed once an order has entered processing or has shipped.

8. Delayed, Lost, or Missing Packages

If your package appears delayed, cannot be located, or is marked as delivered but has not been received, contact hello@soedor.com with your order number and tracking information, if available.

Depending on the circumstances, we may ask you to:

  • Confirm the shipping address used for your order.
  • Check your mailbox, front door, or other usual delivery locations.
  • Ask household members, neighbors, building management, or reception staff whether they received the package.
  • Review the carrier's tracking information or contact the carrier for additional delivery details.

We will review the information available and work with you to determine appropriate next steps. The resolution will depend on the circumstances and applicable law.

9. Failed Delivery and Returned Packages

If a package cannot be delivered or is returned to the sender, we will review the available shipping information and contact you when reasonably possible.

If the issue results from an incorrect or incomplete address provided at checkout, a refused delivery, or another circumstance attributable to the customer, additional shipping charges may apply if reshipment is requested. Any applicable charge will be communicated before reshipment is arranged.

If a delivery issue results from an error attributable to Soedor, we will review the situation and determine an appropriate solution.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact hello@soedor.com as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number.
  • Clear photographs showing the item and the issue.
  • Photographs of the packaging, if relevant.
  • A brief description of the problem.

We will review the information and work with you to determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law. Where the issue is our responsibility, we will arrange an appropriate return shipping solution at our expense.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact hello@soedor.com as soon as possible and include your order number.

We will review your request, but we cannot guarantee that changes or cancellations will be possible once processing has begun or the order has shipped.

If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

12. Contact Information

If you have questions about shipping, delivery, tracking, or order status, please contact us.

Store Name: Soedor
Website: https://www.soedor.com/
Business Address: 9105 NW 18th Ave, Miami, FL 33147, United States
Customer Support Email: hello@soedor.com
Customer Support Phone: +1 404-286-9898

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM CT
Sunday: Closed